SCRIPTS TO BE SUCCESSFUL

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An outbound dial in Final Expense is when you call the lead first to confirm their info, explain the program, and make the sale.

 ☆   Simple, proven scripts that guide you step-by-step through effective final expense outbound calling. 

 ☆  Fast qualification process designed to help agents quickly identify needs and book appointments with ease. 

 ☆  Confidence-building structure so new agents know exactly what to say, creating smoother conversations and higher conversions. 

A Final Expense inbound is when the lead calls you, usually after seeing an ad or requesting info. You simply answer the call, verify their details, and help them with coverage on the spot.

 ☆  Leads come to you, calling in after requesting information about final expense coverage.

 ☆  Easy, high-interest conversations since callers are already motivated and seeking help.  

 ☆  Simple qualification and close, allowing new agents to quickly guide callers into the right plan. 

Veteran Final Expense refers to final expense life insurance policies sold to military veterans, often to help cover funeral costs, burial expenses, and end-of-life bills.

☆  It does not mean there is a special “veteran-only” policy.

☆  It simply means you’re helping a veteran purchase a final expense insurance plan—usually a small whole life policy designed to pay out quickly to the family.

Indexed Universal Life (IUL) is a permanent life insurance policy.

☆ Builds cash value tied to a market index (like the S&P 500), but the client’s money is not directly invested in the market.

☆ It offers flexible premiums and adjustable death benefits, so clients can change payments as their budget or needs evolve.

☆ The cash value can grow tax-advantaged and can be accessed through tax-free policy loans for retirement income, emergencies, or other goals.

Medicare outbound refers to outbound phone calls you make to Medicare-eligible consumers who have given permission for contact. These calls are typically made to follow up on a lead, answer questions, offer a plan review, or help someone enroll in a Medicare plan.

Because Medicare is heavily regulated, you cannot cold-call prospects. You can only make outbound calls when you have Permission to Contact (PTC).

 ☆  Proactive calling strategy where agents reach out to eligible seniors to review Medicare options.

 ☆  Structured script flow that helps agents verify needs, explain benefits, and guide clients toward the right plan.

 ☆  High-value conversations focused on savings, coverage improvements, and uncovering gaps in their current Medicare setup. 

A Medicare inbound is when a client calls you about Medicare—usually after seeing an ad or requesting info. You simply answer the call, confirm their details, and help them review or enroll in a plan.

 ☆  Clients call you directly after seeing an ad, mailer, or online offer about Medicare benefits.

 ☆  Warm, high-intent conversations because callers are already interested in reviewing or improving their coverage. 

 ☆  Straightforward enrollment process where agents verify eligibility, answer questions, and help clients choose the best plan. 

Veteran Medicare is not a separate program.
It simply refers to veterans who are eligible for or enrolled in Medicare, and how Medicare works alongside VA health benefits or TRICARE for Life. 

A Veteran Medicare Cancer Plan is a cash cancer insurance policy for veterans on Medicare. 

☆  It pays a lump sum of money if they are diagnosed with cancer, and they can use the money for anything they need — travel, bills, treatment, or expenses the VA and Medicare don’t cover.